Privacy Policy

Who We Are

This Privacy Policy describes how ergoridecomfortsystem (ergoridecomfortsystem Solutions Limited) collects and uses your personal information when you visit our website and explore our guided walks and scenic trails in Galway. We are committed to protecting your privacy and handling your data responsibly. We operate guided walking experiences through the abandoned railway platforms, signal boxes, and the Clifden to Oughterard Sky Road, designed specifically for seniors seeking natural beauty and cultural heritage.

Information We Collect

We collect information in several ways to provide and improve our services:

• Contact Information: When you request information about our walks or make enquiries, we collect your name, email address, phone number, and message content.
• Usage Data: We automatically collect information about how you interact with our website, including pages visited, time spent, and device information through analytics tools.
• Cookies: We use cookies to enhance your browsing experience and understand how visitors use our site.
• Location Data: If you permit it, we may collect general location information to provide relevant walking route information.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: When you voluntarily submit information through contact forms or choose to receive communications from us.
• Legitimate Interest: To improve our website functionality, understand visitor behaviour, and provide better walking experiences for seniors.
• Legal Obligation: To comply with applicable laws and regulations in Ireland and the European Union.

We only process information necessary to achieve these purposes and do not use it for unrelated activities without your explicit consent.

How We Use Your Information

Your information helps us deliver and enhance our services:

• Responding to your enquiries about our guided walks and trail information.
• Personalizing your experience and tailoring content to your interests in heritage walking and scenic routes.
• Improving our website design and functionality through usage analytics.
• Communicating updates about new walking experiences or seasonal trail information.
• Ensuring the security and integrity of our website and services.

We never sell or share your personal information with third parties for marketing purposes without your consent.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

• Contact Form Submissions: We retain enquiry messages and contact information for up to 24 months after your last interaction, allowing us to respond to follow-up questions and maintain continuity of communication.
• Analytics and Cookie Data: Usage data and analytics cookies are retained for up to 14 months to analyze website trends and user behaviour patterns.
• Server Logs: Technical logs are retained for up to 12 months for security and troubleshooting purposes.
• Email Communications: If you subscribe to updates, we retain your email address until you unsubscribe or request removal.

After these periods, we securely delete or anonymize your information. You may request earlier deletion of your data at any time.

Your Rights

Under Irish and European data protection law, you have the following rights:

• Right of Access: You can request a copy of the personal information we hold about you.
• Right to Correction: You can request that we correct any inaccurate or incomplete information.
• Right to Erasure: You can request deletion of your personal data, subject to legal requirements.
• Right to Data Portability: You can request your information in a structured, commonly-used format.
• Right to Object: You can object to certain types of processing, including direct marketing communications.
• Right to Restrict Processing: You can request that we limit how we use your information.

To exercise any of these rights, please contact us using the details provided below.

Cookies and Tracking

We use cookies to improve your website experience and gather analytics data. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. We use both essential cookies (required for basic website functionality) and analytical cookies (to track visitor behaviour and improve content). You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality, but you will still be able to access our core content and information about our walking experiences.

Supervisory Authority

You have the right to lodge a complaint with the Data Protection Commission (DPC), which is Ireland's independent authority for data protection. If you believe we have violated your rights under data protection law, you can submit a complaint to the DPC without penalty. We encourage you to contact us first to resolve any concerns, but you retain the right to escalate to the supervisory authority at any time.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by updating the "Last updated" date at the top of this policy. Your continued use of our website following any changes constitutes your acceptance of the updated policy. We recommend reviewing this policy regularly to stay informed about how we protect your information.